Member Notices

July 2020

Stay informed about current scam tactics and protect yourself from fraud.

There is a new telephone scam currently gaining traction in Manitoba known as caller-ID spoofing. A caller-ID spoofing scam is when illegitimate persons deliberately falsify the information transmitted to your caller-ID display to conceal their identity.

Scammers will often use local numbers or "spoof" a phone number from a company or a government agency that you may already know and trust. If you answer the call, the scammers will try to gather valuable personal information that they can then use in fraudulent activity.

How to Protect Yourself

  • Do not answer calls from unknown numbers. Let the call go to voicemail if possible and follow up if the caller is legitimate.
  • If you do answer a call that seems suspicious, do not continue to engage with the caller. Do not follow any prompts, do not answer any “yes” or “no” questions, just hang up.
    • If the call is from a business you know and you are unsure if it was legitimate, call the business back directly.
  • Never give out personal information such as account numbers, Social Insurance Numbers, security question answers (example: what is your mother's maiden name?), passwords, or other identifying information over the phone.
    • If you think your personal information may have been compromised, notify your financial institution(s) immediately. Inform them that your information has been compromised and they will be able to assist you with the next steps.


  • Entegra will never request personal and sensitive account information over the phone, email, or text.
  • Other businesses you have relationships with will have your information on file and will not request personal or sensitive information over the phone, email, or text.
  • Be vigilant: review account activity and report any suspicious activity or unauthorized transactions immediately.
  • Fraud is on the rise, especially during this unprecedented time.

March 2020

March is Fraud Prevention Month

Each year thousands of people are affected by various types of fraud. With new scams appearing all the time, keeping yourself informed and learning how you can protect yourself can reduce your chances of becoming the next victim of fraud.

Here are some tips to help you protect yourself:

  1. Keep your personal information private. Be careful of requests to provide personal and/or financial information. Protect your information and remember to not respond to emails or phone calls from people or organizations you do not know, especially when they are asking for confidential information.
  2. Do not open an email from people or organizations that seem suspicious. Make sure to never click on a link or attachment in an email that seems suspicious to you.
  3. Protect your PIN number and passwords. Select a unique PIN and memorize it. Never use obvious information like your telephone number or date of birth; only you should know it. When using your debit card use your hand to shield your PIN, always keep it in sight when conducting transactions and remember to take your card and transaction receipt with you when the transaction is done.
  4. Familiarize yourself with the most common types of scams. Being able to recognize current scams will protect you from becoming a victim of fraud. Familiarize yourself; check out the Little Black Book of Scams.

Security Belongs at Entegra

At Entegra, security is important to us, which is why it is top of mind on everything we do. Our online banking system is safeguarded with the best security available in a commercial environment, ensuring that your information is protected while data is transmitted between your computer and our banking server. To find out more on what we do to protect our members and how you can practice safe browsing check out:

February 2020

MBNA (CUETS) MasterCard Bill Payments

We wanted to advise our members of an issue regarding the wind-down of CUETS MasterCard and subsequent move to MBNA MasterCard.

During this wind-down period, some members may experience delays with their bill payment transaction being posted to their MBNA MasterCard account.

In order to minimize issues moving forward, members are advised to delete their current payee (CUETS) and re-add their card under MBNA MasterCard.

December 2019

Bill Payment Nicknames Now Available

We are pleased to offer our members a new feature that will help simplify your bill payment process. Introducing....account nicknames for bill payments!

With the nickname feature, members are now able to create a nickname for your account when adding a new bill payee in online banking. This will make paying a bill easy, as the nickname will appear after the account number in your list of payees.

When using this feature, there are a couple things to keep in mind:

  1. Existing payees cannot be modified to add a nickname. You will need to delete the current payee and re-add them in order to complete this field.
  2. Nicknames can only be added through online banking, but once added, your nicknames will appear within the mobile app.
  3. Your nickname cannot contain an apostrophe or special character. This will result in an error message.

Help us make the holiday season special for everyone!

Throughout December, we'll be collecting donations on behalf of Winnipeg Pet Rescue Shelter and Winnipeg Harvest. You can drop off your donations at any of our four branches - we will be collecting until Friday, December 20th. Not sure what to bring? Check out Harvest and Pet Rescue’s wish lists here:

Winnipeg Pet Rescue Shelter

Winnipeg Harvest

Thank you for helping to make a difference the holiday season!


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