COVID-19 Member Communication

We will continue to adapt to the most up-to-date provincial regulations for health and safety in response to COVID-19. To see our current pandemic protocols please review the information and dropdown menus below.

With the addition of the new province-wide restrictions that went into effect on November 12, we will be implementing new procedures to do our part in reducing the spread of COVID-19.

Effective Saturday, November 14, we will be temporarily returning to in-branch service by appointment only. We ask that you use our online and self-serve tools to conduct your day-to-day banking activities. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers 
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

If you need assistance with a service that is not available remotely, you will be required to schedule an appointment before visiting the branch. To connect with a member of our team, please call 204-949-7744 or email info@entegra.ca. 

For more information and to learn how to bank safely and securely from home, check out our Frequently Asked Questions page.

Please note that face masks are required for in-branch appointments. If you do not have a mask, we will have disposable masks available. Additional health and safety policies include:

  • Plexiglass shields installed at teller wickets and in offices
  • Floor decals indicate where to stand while waiting to be served
  • Regularly sanitizing high-traffic and communal areas
  • Hand sanitizer stations at branch entrances
  • Internal policies in place regarding physical distancing, capacity limits, and mask protocols that are observed by all staff

If you have been in close contact with a known case or are exhibiting symptoms of COVID-19, please do not come to the branch.

Financial Support Expand/Collapse

Now more than ever, we are working together to help and support our members and their financial well-being. Entegra is committed to supporting our members who have been financially impacted by COVID-19. This includes up to a 6-month deferral on mortgages and payment relief on other lending products.

To discuss your options with a member of our team, please contact 204-949-7744 or email LSALoan@entegra.ca for assistance.

As a member of Entegra, you can have peace of mind knowing that your money is 100% secure. With Deposit Guarantee Corporation of Manitoba, all deposits are 100% guaranteed without limit.

Protect Yourself from Fraud Expand/Collapse

Cybercriminals are using the Coronavirus pandemic to take advantage of vulnerable Canadians. Remember, Entegra would never request personal and sensitive account information over the phone, email or text. If you think you may have inadvertently given out your personal information, contact Entegra immediately.


 

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