COVID-19 Member Communication

Since the beginning of this pandemic, our commitment has been to be completely transparent and update you as things change. As such, we want to advise you that an employee at our Gateway branch has been identified as a confirmed close contact by Manitoba Health.

Effective Monday, May 10, the Gateway branch will be temporarily closed as we move through our internal contact tracing procedures.

We recognize that this closure may cause a disruption in service for some of our members, but we want to assure you that any other Entegra branch will be able to assist with your banking needs.

Business members, please note that during this closure, we will be unable to monitor our night depository at this location; therefore, any deposits completed during this time will not be processed until we reopen. We recommend visiting one of our other branches or contacting a member of our team for assistance.

We will ensure to update you once it has been determined that the branch can be reopened safely. For full details on our pandemic response or to get in touch with a member of our team, please visit our website.


In response to the updates to the public health order that went into effect on January 23, we will be reopening our branches to walk-in traffic, effective Wednesday, January 27. All other health and safety protocols, as outlined below, will remain in place at this time.

  • Face coverings are required for all in-branch business; if you do not have a mask, we will have disposable masks available
  • We will be controlling the entrances to limit the number of members inside at one time.
  • Once in the branch, floor decals indicate where to stand while waiting to be served.
  • Plexiglass shields installed at teller wickets and in offices
  • Regularly sanitizing high-traffic and communal areas
  • Hand sanitizer stations at branch entrances
  • If you have been in close contact with a known case or are exhibiting symptoms of COVID-19, please do not come to the branch.

As a reminder, many of our services are available remotely, and we encourage you to take advantage of our online and self-serve tools to conduct your day-to-day banking activities. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

We are happy to work with you in finding alternative solutions to an in-branch visit that will still meet your banking needs. Please contact your local branch for assistance.

For more information and to learn how to bank safely and securely from home, check out our Frequently Asked Questions page.

Financial Support Expand/Collapse

Now more than ever, we are working together to help and support our members and their financial well-being. Entegra is committed to supporting our members who have been financially impacted by COVID-19. This includes up to a 6-month deferral on mortgages and payment relief on other lending products.

To discuss your options with a member of our team, please contact 204-949-7744 or email LSALoan@entegra.ca for assistance.

As a member of Entegra, you can have peace of mind knowing that your money is 100% secure. With Deposit Guarantee Corporation of Manitoba, all deposits are 100% guaranteed without limit.

Protect Yourself from Fraud Expand/Collapse

Cybercriminals are using the Coronavirus pandemic to take advantage of vulnerable Canadians. Remember, Entegra would never request personal and sensitive account information over the phone, email or text. If you think you may have inadvertently given out your personal information, contact Entegra immediately.


 

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