COVID-19 Member Communication

We will continue to adapt to the most up-to-date provincial regulations for health and safety in response to COVID-19. To see our current pandemic protocols please review the information and dropdown menus below.

In accordance with provincial health regulations, effective Monday, September 28th, face masks are required when visiting us in-branch. If you do not have a mask, we will have disposable masks available.

We are committed to providing a safe and healthy environment for our members and employees. Our current health and safety policies include:

  • Plexiglass shields installed at teller wickets and in offices
  • Floor decals indicate where to stand while waiting to be served
  • Regularly sanitizing high-traffic and communal areas
  • Hand sanitizer stations at branch entrances
  • Internal policies in place regarding physical distancing, capacity limits, and mask protocols that are observed by all staff

If you have been in close contact with a known case or are exhibiting symptoms of COVID-19, please do not come to the branch.

Don’t forget that you can take advantage of Entegra’s online and mobile options to complete your day-to-day banking needs at any time. We’re also happy to work with you to find an alternative solution to an in-branch visit that will still meet your banking needs. Please contact your local branch for assistance.

For more information and to learn how to bank safely and securely from home, check out our frequently asked questions.

Digital Banking Solutions to Support Social Distancing Expand/Collapse

We strongly encourage our members to take advantage of our digital banking options. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers 
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

Financial Support Expand/Collapse

Now more than ever, we are working together to help and support our members and their financial well-being. Entegra is committed to supporting our members who have been financially impacted by COVID-19. This includes up to a 6-month deferral on mortgages and payment relief on other lending products.

To discuss your options with a member of our team, please contact 204-949-7744 or email LSALoan@entegra.ca for assistance.

As a member of Entegra, you can have peace of mind knowing that your money is 100% secure. With Deposit Guarantee Corporation of Manitoba, all deposits are 100% guaranteed without limit.

Protect Yourself from Fraud Expand/Collapse

Cybercriminals are using the Coronavirus pandemic to take advantage of vulnerable Canadians. Remember, Entegra would never request personal and sensitive account information over the phone, email or text. If you think you may have inadvertently given out your personal information, contact Entegra immediately.


A Message from Your CEO, Brent Turman - April 9 Expand/Collapse

Dear Members,

The events of the past few weeks have been impactful, unprecedented, and have resulted in many changes needed to adapt to this new reality. As Entegra’s foundation has always been built on the strength of our relationships with our members, I want you to know that this commitment remains as strong as ever, and during these turbulent economic times, it continues to serve as our guiding light. We are here to help you, just as we always have been.

It is clear to us that this pandemic has impacted many of you, and others are preparing to adjust as the environment continues to change. If COVID-19 has caused financial hardship for you or your business, please contact us. We want to understand your questions and concerns so that we can work together to find helpful solutions. Whether it's our Credit Relief Program or helping you access government support benefits, our team of dedicated professionals are here to support you. After all, this is our purpose, to serve and protect our members and their financial well-being.

As a financial institution, we are keenly aware of the vital role we play in the economic landscape and take on our role as an essential service provider with great humility and care. With this responsibility comes an obligation to take action to protect the health and safety of our employees and members. To align with government prescribed recommendations, we have made the following changes to our business model to do our part in flattening the curve:

  • In-branch services are available on an appointment-only basis; please contact us before considering an in-branch visit so we can work together to complete your transaction in a way that supports physical distancing practices. 
  • Please know that we will never turn a member away. If there are no alternative solutions that we can execute remotely, we will schedule an appointment to assist you in-branch.
  • In the interests of health and safety for all, all appointments will be scheduled during reduced branch hours: Monday to Friday from 11:00 a.m. to 3:00 p.m. 
  • To support physical distancing recommendations, we have implemented a limit of no more than five members in-branch at any given time.

We have a duty of care to our employees, who remain committed to providing exceptional service to you, our members, during this time. In addition to diligent cleaning practices, we have installed plexiglass dividers at our Member Services wickets and established markers on our floors to guide appropriate physical distancing. We have asked our employees to apply these new rules as part of our commitment to adhere to the government guidelines. If you are visiting us for an appointment in-branch, we kindly ask for your continued cooperation and compliance with these standards. While the level of service we provide may look different than what you are used to, we must work together and do our part to limit the risk to members, staff, and our communities.

Finally, in addition to these changes, we continue to plan and prepare for the future. As the world changes - daily, it seems - we are hard at work planning for potential scenarios so that we can prepare and can be ready to provide essential services. Above all, we are ensuring that we continue to give the highest priority to the health and safety of our staff and members.

I am incredibly proud of our team for their resilience during these times, and I hope you are too.

Stay well,

Brent Turman
Chief Executive Officer
ENTEGRA CREDIT UNION

A Message from Your CEO, Brent Turman - March 16 Expand/Collapse

Supporting our Members Through COVID-19

With all the uncertainty around COVID-19, we want to reach out directly to you, our members, and let you know we are here to support you.

During this time, we recognize that you still need access to your finances; however, you may prefer to conduct your banking electronically. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

For those who still need to visit a branch, we have implemented the following precautions to ensure the health and safety of our members and employees:

  • Limiting member traffic to a maximum of five members at a time, aligning with the recommended social distancing practices
  • Regularly disinfecting high traffic areas, such as teller wickets and ATMs
  • Conducting daily deep cleans of our branches
  • Ensuring our employees have the information and support they need to stay healthy or stay home if they are feeling unwell

While we are currently open regular business hours, our branches may have to modify operations as we navigate through this dynamic situation. We will continue to keep our members informed of any future updates.

Thank you for your ongoing trust and support in Entegra.

Sincerely,

Brent Turman
Chief Executive Officer
ENTEGRA CREDIT UNION

 

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