COVID-19 Member Communication

With all the uncertainty around COVID-19,  we want to emphasize that our first priority is the health and safety of our employees and members.

To align with current recommendations by the Government of Canada, we are adapting some of our business processes to reduce the risk of exposure as much as possible, while maintaining our ability to deliver essential banking services to our membership.

Effective Monday, March 23rd, Entegra will be reducing all branch hours to:

  • Monday to Friday: 11:00 a.m. to 3:00 p.m. 
  • Saturday and Sunday: Closed 

Our teams will be available by phone or email, Monday to Friday from 9 a.m. to 5 p.m. to assist members with their day-to-day banking needs. If you have an appointment scheduled in the coming weeks, an Entegra Representative will be in touch to discuss your options. 

To align with Health Canada’s recommended social distancing practices, Entegra has implemented the following in-branch safety measures: 

  • Limiting member traffic to a maximum of 5 members at a time
  • Asking members to remain 6 feet back from the teller wicket 
  • Moving to “signature-only” transactions in-branch

If you have travelled within the past 14 days or are exhibiting any symptoms, we ask that you please do not come to the branch. 

Digital Banking Solutions to Support Social Distancing Expand/Collapse

While we remain open, we strongly encourage our members to take advantage of our digital banking options. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers 
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

Financial Support Expand/Collapse

Now more than ever, we are working together to help and support our members and their financial well-being. Entegra is committed to supporting our members who have been financially impacted by COVID-19. This includes up to a 6-month deferral on mortgages and payment relief on other lending products. To discuss your options with a member of our team, please contact 204-949-7744 or email LSALoan@entegra.ca for assistance.

Business members can contact:

Cory Jaworski
Commercial Account Manager
(204) 924-5360
CJaworski@entegra.ca

Neil Wood
Commercial Account Manager
(204) 924-5363
NWood@entegra.ca

As a member of Entegra, you can have peace of mind knowing that your money is 100% secure. With Deposit Guarantee Corporation of Manitoba, all deposits are 100% guaranteed without limit.

Protect Yourself from Fraud Expand/Collapse

Cybercriminals are using the Coronavirus pandemic to take advantage of vulnerable Canadians. Remember, Entegra would never request personal and sensitive account information over the phone, email or text. If you think you may have inadvertently given out your personal information, contact Entegra immediately.


Annual General Meeting Postponed Expand/Collapse

Staying in line with the government’s recommendation to postpone all large social gatherings, and with respect to the health and safety of our employees and members, Entegra’s Board of Directors has decided to postpone the Annual General Meeting scheduled to take place on April 15th. With the uncertainty regarding how soon it will be safe to reconvene as a group, we have not yet determined a new date.

We will continue to keep our members informed of any future updates.  Thank you for your patience as we navigate through this together.

Telephone Connectivity Issues Expand/Collapse

Due to overwhelming call volumes across Canada at this time, our telephone provider is currently experiencing connectivity issues. Our phone lines are open from 9:00 a.m. to 5:00 p.m. Should you receive a busy tone, please hang up and try again. An Entegra Representative will return your call as soon as possible.

We apologize for any inconvenience this may cause.

A Message from Your CEO, Brent Turman - March 16, 2020 Expand/Collapse

Supporting our Members Through COVID-19

With all the uncertainty around COVID-19, we want to reach out directly to you, our members, and let you know we are here to support you.

During this time, we recognize that you still need access to your finances; however, you may prefer to conduct your banking electronically. Through Online Banking and the Entegra mobile app, you can:

  • Deposit cheques and pay bills
  • Send and receive Interac e-Transfers
  • View account balances and transaction history
  • Transfer funds
  • Locate the nearest ATM

For those who still need to visit a branch, we have implemented the following precautions to ensure the health and safety of our members and employees:

  • Limiting member traffic to a maximum of five members at a time, aligning with the recommended social distancing practices
  • Regularly disinfecting high traffic areas, such as teller wickets and ATMs
  • Conducting daily deep cleans of our branches
  • Ensuring our employees have the information and support they need to stay healthy or stay home if they are feeling unwell

While we are currently open regular business hours, our branches may have to modify operations as we navigate through this dynamic situation. We will continue to keep our members informed of any future updates.

Thank you for your ongoing trust and support in Entegra.

Sincerely,

Brent Turman
Chief Executive Officer
ENTEGRA CREDIT UNION

 

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