Interac e-Transfer Frequently Asked Question

What are the costs of sending an INTERAC e-Transfer?
$1.00 per transaction.

How much can I send in one transaction?

How long does it take to send/receive an INTERAC e-Transfer?
Immediately after the sender completes the INTERAC e-Transfer, an email and/or SMS text is sent to the recipient notifying them of the INTERAC e-Transfer. Once the recipient receives the notification, they can complete the deposit process. This process usually only takes a few minutes to complete.

What if my recipient's financial institution does not subscribe to INTERAC e-Transfer?
If the recipient's financial institution does not subscribe to the INTERAC e-Transfer service, they can still access the funds by following the link to INTERAC's site. They will be prompted to make an account or log into their existing account. Once logged in, they can proceed to transfer the funds into their chequing or saving account. INTERAC will charge a $4.00 service fee which will be deducted from the transfer amount.

Can I deposit an INTERAC e-Transfer into a bank account in another country?
INTERAC e-Transfer is only available for transfers to Canadian Financial Institutions.

What should I do if I sent an INTERAC e-Transfer, but provided an incorrect email address or mobile phone number?
You will be notified via email if a transfer failed due to an incorrect email address. You can readdress and resend the transfer, or you can cancel the transfer by clicking on your pending transfers. The original amount, less the service charge, will be credited back into your account.

If you provided an invalid mobile phone number, and chose to notify your recipient only by mobile phone, you will not be notified in any way if the notification did not go through.

How do I cancel an INTERAC e-Transfer and deposit the funds back into my account?
To cancel a transfer, you must check the status of the transfer. If the transfer is still in the list of Pending e-Transfers, simply click cancel and follow the instructions. The transfer amount will be automatically deposited back into your account. Service charges are non-refundable.

What is a security question? What are the guidelines for the security question?
The security question verifies the recipient's identity and protects your funds from being received by the wrong person. The question must be answered correctly in order to complete the deposit process. It is the sender's responsibility to create a security question and answer known only to the recipient.

Guidelines for the security question:
  • The answer must be one word.
  • The answer must not contain blank spaces.
  • The answer is not case sensitive and letters and/or numbers are accepted. The answer cannot contain special characters.
  • The answer should be kept strictly confidential between the sender and the recipient.
  • The security question and answer should not be included in the optional message attached to the INTERAC e-Transfer.

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