Deposit Anywhere Frequently Asked Questions

What is Deposit Anywhere™?
Deposit Anywhere™ is a new feature on our mobile app that allows you to deposit cheques by taking a photo of them and submitting them to Entegra, anywhere, anytime.


How do I get Deposit Anywhere™?
Deposit Anywhere™ is available through the Entegra Mobile App, available for iPhone of Android.


How do I use Deposit Anywhere™?
Depositing a cheque with Deposit Anywhere™ is easy. Open up our mobile banking app, tap the "deposit" button, select the account you'd like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap "submit". The funds will then be deposited securely into your account.


Are there any fees for using Deposit Anywhere™?
No. There are no fees to use this service.


What types of cheques can I draw on?
You can deposit checks payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.


How will I know if there is an issue with my deposit after I submit the cheque?
In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.


Do I have to mail in the cheques afterwards?
No. Once you have submitted the cheques using Deposit Anywhere™, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?
Immediately after depositing you should write on the bottom of the cheque “Deposited via mobile app”, and the cheques should be destroyed after 90 days.


Can I use the funds right away?
Similar to deposits at an ATM or in-branch, there may be a hold placed on the item.

 

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