Apple Pay® FAQ

Is Apple Pay free?
Yes, there are no fees to use or register your card with Apple Pay.

Which devices can use Apple Pay?
To use Apple Pay in-store, you must have an iPhone 6 or later or an Apple Watch that is paired with an iPhone 5 or later.

To use Apple Pay for in-app payments, you must have an Apple Watch, iPhone SE, iPhone 6 or later, or iPad Pro, iPad Air 2 or iPad mini 3 or later. You can also use Apple Pay on the web on supported iPhones, iPads or Macs.

How do I make my Entegra Visa the default card in Apple Pay?
Open the Wallet app, hold and drag your Entegra Visa card to the front. You can also open "Settings" and select "Wallet & Apple Pay". Under "Transaction Defaults" select "Default Card" and choose your Entegra Visa.

Do I need network access to make a purchase?
No. Your phone has everything you need to complete a purchase, whether or not you have network access at that time.

Where can I use Apple Pay?
You can use apple pay anywhere Interac Flash is accepted. Look for one of these symbols at checkout:
Apple Pay Icons, wireless contact bars with card and apple pay logo.

Do Interac Flash limits apply when using Apple Pay?
No, since each purchase is verified within Apple Pay using Touch ID or passcode, there is no maximum limit when using Apple Pay.

How is Apple Pay secured?
Each Apple Pay transaction requires your authorization through TouchID or a passcode. Your card number is not shared with the merchant or saved on your iOS device, instead using a secure token to complete the purchase.

What if my device is lost or stolen?
You can remove your card remotely using Apple's "Find my iPhone", but if you believe your credit card information has been compromised contact Collabria immediately at 1.855.341.4643.

Can I remove my card from Apple Pay?
Yes, to remove a card from your iPhone, open the Wallet App, select the card you would like to remove, select the information button on the top right corner of the screen and select “Remove Card.”

Who do I contact if I am having issues with Apple Pay?
Please contact Collabria Cardholder Services at 1.855.341.4643.

Why is the image being displayed not the same as my physical card?
The way our credit cards were set up through Collabria with Apple Pay did not allow for separate card images. Our most popular cards, Entegra’s Cash Back Visa and Centra Visa Gold, were selected to best represent Entegra Visa in your Apple Wallet; therefore the card on the screen may not exactly match the card in hand.


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