Help

Welcome to Digital Banking, Transformed.

Here you will find lots of information to help you get comfortable with our new website and Online Banking platform. Take a look around and make yourself comfortable.

First Time Login

Not sure how to access Online Banking? Here’s what you need to know!

Mobile App

Download our new mobile app to access all the features of Online Banking from your phone. 

Frequently Asked Questions

Have questions? Check out our FAQs for some additional support.

Forgotten Password

Reset your password in a few easy steps!

Interactive Demos

Walk through new Online Banking features step-by-step with our Interactive Demos.

Digital Banking Features

Check out an overview of the new Online Banking features.

One Time Passcodes

A new two factor authentication security feature to keep your accounts safe.

Business Members

We’ve created an FAQ specific to our business members for the transition.


First Time Login

When you sign in for the first time, you will use your 16-digit debit card number and either your personal access code (existing users) or your birthdate (new users). You will then be prompted to create a new username and password. Please note that once you’ve selected a username, it cannot be changed. Be sure to verify that your username is appearing correctly before continuing.

Want to take a closer look at the process? Check out the demos:
Signing in for existing users
Signing in for new user


Mobile App 

Trouble accessing the new mobile app? iPhone users will need to update their current app by visiting the App Store before accessing the new platform. Android users will need to delete our old app and download our new mobile app from Google Play.

Download our new mobile app:
App Store
Google Play


Please note: Our new mobile apps will not work on iPads or tablets, but with our new responsive website design, you can easily access online banking simply by logging in through the browser. Get started! 

Frequently Asked Questions

No, the old platform was deactivated on launch day. You will need to use the new Online Banking platform accessible through our website. Be sure to update your bookmarks!

No, the previous mobile app was deactivated on launch day. You’ll need to download the new app from the App Store or Google Play.

Please note that the new app is designed for smart phones and will not function properly on a tablet. Our website and Online Banking are responsive – that means they will properly resize within the browser on any device; tablets, computers, and phones included!

No, but if you haven’t done so already, you will need to complete the first-time login process to set up your username and password before you can access the new Online Banking site.

Want to take a closer look at the process? Check out the demos:
Signing in for existing users
Signing in for new user

First, check your spam or junk folder. If you don’t find it there, click resend the code on your confirmation screen to try it again.

On our pervious online banking platform, we had increased authentication in the form of the security questions. You're prompted with them periodically when logging into Online Banking. Those have been retired and replaced with One Time Passcodes (OTPs). OTPs are triggered by events and transactions that benefit from a bit more protection. The OTP is automatically generated and sent to the email or mobile number on file, and you’ll have to enter the password before the transaction can proceed. Here are the basic facts you need to know:

  • You can decide how to receive the OTP: either by email or text.

  •  OTP’s will expire 10 minutes after they're sent, at which point you’ll need to trigger a new one.

  • Entering the OTP incorrectly 5 times will lock you out of Online Banking. You will need to contact us to unlock your account.

There are a variety of actions that trigger OTPs, including your first login, changing your password, setting up AutoDeposits, and more.

Our new Online Banking site offers Security Alerts and Account Alerts! Both types are set individually, so you can choose what alerts you want to receive and how. Alerts can be set up through Online Banking or the mobile app. Want to take a closer look at the process? Check out the demo: Set Up Alerts

With favourite transactions, you can save frequently completed transactions as Favourites for easy access in the future. Some examples include:

  • Transfers between your accounts

  • Member-to-member transfers

  • Interac e-Transfers

To create a favourite transaction, simply click the favourites icon after completing a transaction.

Want a closer look at the process? Check out the demo: Set Favourite Transactions

All you’ll need is your recipient’s 12-digit account number. Your recipient can locate this directly under their account name within Online Banking and provide it to you. Please note - Entegra cannot provide you with another member’s account number.

Want a closer look at the process? Check out the demo: Transfer to a Member

TIP! If you add your member-to-member transfer as a favourite transaction, the account number will be saved, and you have easy access for later.

Secure messaging allows you to communicate with us from within online banking and is only available after you have signed in. In online banking, located under ‘My Dashboard’, click ‘Messages’ or you can click the envelope icon located at the top right corner of the main online banking page. In mobile banking, you can navigate to messages by tapping on the envelope icon located at the top right corner on your main screen.

Yes, your transaction history is available for download in the following formats:

  • CSV

  • Microsoft Money

  • PDF

  • Quickbooks

  • Quicken

  • Sage 50

  • Xero

Whenever a new account is opened online, it will have its own eStatement. Please contact us if you would like to consolidate your accounts.

Forgotten Password

Forgot your password? No problem. You can reset your password by clicking on the ‘Forgotten Password?’ link on the login page. You will be required to enter your username and the email or cell phone number we have on file.

Additionally, if you have been locked out of Online Banking due to 5 incorrect password attempts, you can reset your password using the same ‘Forgotten Password?’ link on the login page.

Want to take a closer look at the process? Check out the demo: Reset Password

Changing Your Password

Once you are logged in to Online Banking, you can change your password by navigating to ‘Settings’ and selecting ‘Password.’

Digital Banking Features

A new digital banking experience means new ways to do your everyday banking. To help navigate some of the changes, we’ve made a features road map. Here’s a quick overview of some of the new options available, and some features that have been retired.

New Features:

  • Self-serve password resets

  • Personalized username for your login ID

  • Loan product transfers

  • TFSA withdrawal

  •  Transfers between CAD and USD accounts (daily exchange rate applied)

  • Memo field for account transfers

  • Save frequently completed transactions as Favourites for easy access

  • Increased two-factor authentication with the introduction of One Time Passcodes

  • Open new accounts directly within online banking – no personal information required

  • Responsive website design

Discontinued Features:

  • SMS Banking

  • Vendor nicknames for bill payments

  • Me-to-Me Transfers

  • Scheduled Member-to-Member Transfers, but you can set up Member-to-Member Transfers as a Favourite Transaction

  • Memorize Login ID, but you can now create a username instead of using your PAN

One Time Passcodes for Two-Factor Authentication

One Time Passcodes (OTP) are triggered by events and transactions that benefit from a bit more protection. The OTP is automatically generated and sent to the email or mobile number on file, and you’ll have to enter the password before the transaction can proceed.

Here are the basic facts you need to know:

  • You can decide how to receive the OTP: either by email or text.

  • OTP’s will expire 10 minutes after they're sent, at which point you’ll need to trigger a new one.

  • Entering the OTP incorrectly 5 times will lock you out of Online Banking. You will need to contact us to unlock your account.

There are a variety of actions that trigger OTPs, including:

  • Onboarding

  • Adding an e-transfer recipient

  • Managing an e-transfer profile

  • Setting up Autodeposits

  • Adding a payee

  • Intermember transfers

  • Fulfilling a Request for Money

  • Updating your contact information

  • Changing your password

  • Resetting your password

  • Adding delegates (small business online banking)

  • Delegate login (small business online banking)

Business Members Frequently Asked Questions

To onboard your business account, follow the same steps as you did with your personal account. You’ll need to onboard both accounts separately before you’re able to link your accounts for a consolidated view.

If you have a two-signer account, both members will need to onboard individually.

Once you have onboarded both accounts, you can consolidate them by following these steps. Once complete, sign out and return to the login screen. After entering your username and password, you can select which profile you want to view first. From your dashboard, click on the profile name in the top right corner of your screen to navigate between your profiles.

No, you will need to re-add any transactions that weren’t completed on the current platform.

No, you will need to recreate any transactions that are scheduled or recurring on the current platform.

Any transactions that need additional approvals (as initiated by either a delegate or second signer) can be viewed and approved from the Pending Transactions page.

  1. Log in to your business profile

  2. Select ‘Business Services’

  3. Click ‘Pending Transactions’

  4. Approve or decline the transaction as applicable

  5. If the transaction requires an OTP, the code will be sent to either the email or mobile number on file for final approval

Please note: any transactions requiring approval will expire after seven days, at which point the transaction will need to be initiated again.

You can set up as many delegates as you require; there are no limits to the number of delegates that can be created.

First, an account signer needs to create a profile for the delegate and create a username for them (once a username is created, it cannot be changed). After it is authenticated with an OTP, a temporary password will be sent to the delegate. They will then be prompted to create their own password to complete the onboarding process.

Please note: any account signer can add, view, edit, and archive delegates.

No, only account signers can consolidate the business profile. Delegates have to log in to each profile separately.

Yes. Delegates can be assigned one of two permission levels: Initiator or Read-Only. Initiators can start transactions that are sent on for final approval, whereas delegates with Read-Only permissions can view all aspects on the account but cannot initiate transactions.

If the account requires two-signer approvals, a delegate cannot function as the second authorization.

Have a question?

You can get in touch with a member of our team by phone, email or live chat.

Report a Lost or Stolen Card

During regular business hours call your Entegra Credit Union branch at 204-949-7744 or email us at info@entegra.ca.

After hours, please call 1-888-277-1043.

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