Security

Secure Digital Banking

Our digital banking platform is designed to make accessing and managing your finances convenient, intuitive, and secure.

Our security protections

Our digital banking system has industry-leading security capabilities, including robust fraud prevention, cybersecurity features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.


Encryption

We use 256-bit TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your phone, tablet or computer.


Controlled account access

You have control over your account access – only you know your login credentials. Our employees do not have this information, nor do they require it from you.


Password protections

There is a maximum number of attempts to input the password for your account. If it exceeds the number, your online access will be disabled, and you must contact a member representative to assist you.


Protect yourself

  • Do not provide account or personal details in emails, which are not secure. Our Credit Union will never ask for this information over the phone, by email, or through an SMS message. 

  • Do not follow links from emails to your financial institution’s website. Type in the address and look for https:// in the URL.

  • Scammers will try scare tactics like saying your account has been closed or that there is an issue to get you to take immediate action. Call your Credit Union to verify these types of messages independently.


Use strong, unique passwords

  • Ensure your Online Banking password is unique – avoid reusing passwords from other sites and services you use.

  • Choose a password that is memorable for you but not easy to guess, and avoid using personal information like phone numbers, birth dates, or your pet’s name.

  • Don’t use the auto-save function for usernames and passwords on your browser and device. Consider using protected password management software or another secure system for storing passwords.

  • Never share your password with anyone – including employees at this Credit Union. They will never ask you for your credentials.


Monitor your accounts

  • Review your statements regularly and set up transaction alerts for your account to help you identify any irregular activities.

  • Our alert messages will never contain any personal information about you or your account and will never ask you to click or download anything.


Be aware of cybercrime

  • Cybercriminals seek vulnerabilities in human behaviour to steal credentials. They use social engineering tactics to trick people into providing sensitive information or visiting a malicious website. See an example of a common tactic below:

    • Financial phishing and smishing scams: A cybercriminal poses as your financial institution and sends you emails (known as phishing) or text messages (known as smishing) in an attempt to get you to provide your login credentials.


Protect your computer

Threat protection software secures your information and privacy on your computer. Installing this software will mitigate virus threats, ransomware, provide firewall protection and protect you from harmful sites and data.


Browse safely

  • Make sure you are using the most current version of your online browser, and it shows https:// as part of the web address in the browser bar. This verifies that the security certificate of the website is authentic.

  • Always sign out of your Online Banking session.

  • Don’t access your account using public Wi-FI or a public computer.

  • Use our alerts options and One Time passcode features for additional security.


Manage your operating systems

Keep your operating system up to date to protect against malware and viruses and download the latest security patch when it becomes available.


Protect your device

  • Ensure your device has password protection.

  • Download apps exclusively from the Google Play or App Store, not from a link.

  • Install anti-virus software for your smartphone if available and update it frequently.

  • Install an app that enables you to track the location of your device. These allow you to remove, locate, or factory reset a device that's been lost or stolen.

  • Keep your smartphone's operating system up to date. 

  • Do not remove the manufacturer’s restrictions on the device.

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